Shipping policy

Thank you for shopping with OMA Card Games! We are committed to processing and shipping your order as quickly and carefully as possible. Please review the information below regarding our shipping practices.

Shipping Locations

We currently ship to addresses within Canada only. At this time, we do not offer shipping to the United States or other international destinations.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received. Orders placed on weekends or statutory holidays will be processed on the next business day.

Please note that processing times may be extended during periods of high order volume, holidays, or unforeseen circumstances.

Shipping Methods

Orders are shipped using reputable Canadian carriers selected at our discretion based on the destination and available service. Shipping methods may vary depending on your location.

Shipping Rates

We currently offer flat-rate shipping on all orders within Canada. Shipping rates are subject to change without notice and will be displayed at checkout before your order is completed.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping carrier selected. Estimated delivery times begin after your order has been processed and shipped.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by weather, carrier disruptions, holidays, or other circumstances beyond our control may occur.

Order Tracking

Where available, tracking information will be provided once your order has been shipped. Customers are responsible for monitoring the tracking information provided by the shipping carrier.

Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

Damaged Shipments

Every OMA game is carefully packaged to help protect it during transit.

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of both the product and the shipping packaging. Once reviewed, we will replace any product that was damaged during transit at no additional cost to you.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside of our control. If your shipment appears to be lost or significantly delayed, please contact us and we will work with the carrier to help locate your package or determine the appropriate next steps.

Undeliverable Packages

Orders returned to us as undeliverable may be reshipped at the customer's expense or refunded in accordance with our Return Policy, less any applicable shipping charges.

Shipping Charges

Shipping charges are non-refundable once an order has been shipped.

Customers are responsible for all return shipping costs unless the return is the result of our error or the product is defective.

Changes to This Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us through the contact information provided on our website. We are always happy to help.