Refund policy
We accept returns of unused and unopened products within 30 days of delivery, provided they are returned in their original condition and packaging with proof of purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, in its original condition and packaging, and accompanied by the receipt or other proof of purchase. You’ll also need the receipt or proof of purchase. For quality assurance purposes, products that have been opened, played, or are not in resalable condition are not eligible for a refund unless they are defective.
To start a return, you can contact us at contact@omacardgames.ca. Please note that returns will need to be sent to the following address: 56A Mill St E Unit #112 Acton, ON L7J 1H3
If your return is accepted, we'll provide you with instructions on how and where to send your package. Customers are responsible for all return shipping costs unless the return is the result of our error or the product is defective. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@omacardgames.ca.
Damages and issues
Please inspect your order upon delivery. If your item arrives defective, damaged during shipping, or you receive the wrong item, you must notify us within 7 days of delivery. This reporting period applies only to damaged, defective, or incorrect items and does not affect the general 30-day return period for eligible returns. Please include photographs of the product and its packaging so we can evaluate the issue. If the damage or error is confirmed, we will replace the product at no additional cost to you.
Exceptions / non-returnable items
The following items cannot be returned:
- Sale or clearance items
- Products that have been opened, used, played, or are not in their original condition
- Products missing their original packaging or proof of purchase
Exchanges
If you wish to exchange an item, the quickest way is to return the original item (subject to this Return Policy) and place a new order after your return has been approved.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable once an order has been shipped. If your return is approved, your refund will be for the purchase price of the product only, unless the return is the result of our error or otherwise required by applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at contact@omacardgames.ca.